Refund Policy

Our Refund Policy

We take pride in our products but at the same time we understand that issues with our product can happen. We understand that there may be instances where a customer is not satisfied with their purchase. In such cases, we offer a refund within 7 days of purchase, provided that the issue cannot be resolved.

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Contacting Support

If you experience any issues with our chatbot or encounter a bug, we encourage you to reach out to our support team through info@snowball-ai.com. Our team will work with you to resolve any problems you may have encountered and will provide updates to the chatbot in the next update.

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When Refunds Are Available

Refunds will be given in the following situations:

- Item support was promised but not provided within 24 hours.

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When Refunds Are Not Available

Refunds will not be given in the following situations:

- You simply changed your mind after using the item.

- The item did not meet your expectations or you feel that the item is of low quality. We advise checking the free plan before purchasing.

- You bought an item by mistake.

- You do not have sufficient expertise to use the item.

- You claim to be entitled to a refund but do not provide sufficient information as to why you are entitled to one.

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Key Takeaways

- Refunds will be processed as soon as possible, and we may offer to resolve an issue before processing a refund.

- Refunds are only available within 7 days of purchase.

- By receiving a refund, you agree to cease use of the product immediately.

- We reserve the right to reject a refund request if deemed necessary.

If you would like to request a refund, please submit your request through our contact information on our website.

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